Juan is dependable, responsible, and accountable. I first contacted Galatrails in November 2019. He managed zillions of questions from me and the other couple traveling with us. Due to Covid, he arranged our tours for us THREE times as two trips had to be canceled before finally arriving in November 2021. He put us up at an 8 room boutique hotel with fantastic personalized service that was convenient to all the action in Puerto Arroyo on Santa Cruz Island in the Gallepagos. He lives here too so he knows many people. He also arranged five boat tours and one land tour over our 7 days on the island. When Covid caused one boat tour to cancel and the only available backup was not up to expectations, he more than made up for it and didn’t stop working for us all week. He was constantly assessable and checked in to make sure everything was good. His wife even baked us a fresh loaf of bread one night. We did pay Juan for the whole trip by cash wire in February of 2020. He could have easily abandoned us when we first canceled. We will recommend his services to all our friends and family looking for a land based Galapagos tour.

Antes de viajar a Galapagos tenía mis dudas si era un lugar adecuado para llevar niños, tengo dos, uno de 5 Mathias y Sebastián de 10, le indique a la empresa que quería un tour que permitiera a mis hijos disfrutar, fue lo mejor, Jefferson estuvo pendiente de nosotros, los guías naturalistas excelentes, llegamos muy cansados de nuestras vacaciones a Guayaquil, y trajimos los recuerdos de unas lindas vacaciones en familia. El servicio fue personalizado, desde que llegamos a Galapagos siempre estuvimos en las mejores manos. Gracias Galatrails!!

Excellent service!!! Juan set us up with three tours (Pinzón, Seymur and Bartolomé) and it was amazing; very organized, punctual, and nice crew. The boats were clean and the service magnificent. I highly recommend Galatrails if you want a very nice experience in Galápagos.

Una muy atención de parte de Juan. Supo ayudarnos con respecto a como guiarnos por las islas. Una persona muy servicial, disponible y sobre todo amable a la hora de recomendarnos. ¡Lo recomiendo!

Juan helped us to find an amazing tour of Pinzon island at the last minute. He set us up with a really nice tour guide who showed us the best marine life that the Galapagos has to offer. We saw sharks, turtles, sea lions and many different tropical fish! The lunch on board the boat was delicious. I would highly recommend this tour to anyone visiting the Galapagos!

Más que conforme con el haber podido contratar éste tour. Juan muy atento y predispuesto para organizar todo y responder mis preguntas. Todo el servicio brindado fue excelente. Las personas dentro de la lancha muy responsables y educadas. Es un tour que vale la pena realizar. ¡¡Muchas gracias por tal espectacular experiencia!!. Saludos!!

Excelente atención, el Tour espectacular y súper buena comida, los organizadores súper pendientes de la seguridad y de que todos disfruten del tour.... recomendado...

Juan set us up with two tours - the bay tour and a day trip to La Isla Pinzon. Both tours were excellent with outstanding captains and guides. Prices were the same or a bit below other agencies. Juan took the time to explain many options to us and was flexible with dates when one of our travelers fell ill. Overall I highly recommend. The trip to Pinzon is incredible and includes a fresh cooked meal on the boat after swimming with turtles, sharks and sea lions. Only suggestion is for long snorkel tour you may want to rent a wetsuit. It gets a little chilly. I will definitely use this agency again. Thank you for the unforgettable experiences.

"I had the best time in Galapagos thanks to Juan and the Galatrails crew! They were always helpful and willing to help with everyhting we needed during our stay, and made us feel at home. The guides were very knowledgeable and the organization was smooth and professional. I also like that they helped me tailor the tour according to my requests (they helped me finding a good diving agency and included the dive in the tour!). Super super recommended, thank you guys!"

Soy una chica italiana, y llegué sola, mi fortuna fue encontrar galatrails y Juan,una persona muy amable y disponibile SIEMPRE. Los tuor organizados fueron hermosos, todo me gustó. Gracias por una experiencia indimenticable.

We booked 4 day package with Juan from Galatrails and could not have asked for a better experience. Juan was so helpful with expert guidance and his professionalism is above all others. The trips he planned for us were amazing and we had no worries with everything planned down to the last detail. Juan really goes the extra mile with all his clients to ensure you are taken care of while in Galapagos. I fully recommend him to anyone considering Galapagos!

Contratamos con Galatrails el Tour a la Isla Bartolomé, lo que resultó un acierto total. El tour en sí vale mucho la pena; buen barco, buena atención, buena comida, vistas espectaculares y un snorkel que recordaremos toda nuestra vida. La gestión de Galatrails fue todo lo buena que se puede esperar y más. Juan se mostró siempre muy atento, comunicativo, nos explicó todo lo que necesitamos saber e incluso se ofreció a brindarnos desinteresadamente toda la información extra sobre Santa Cruz y el resto de islas.  Trato inmejorable y 100% recomendable. No duden en contratar sus tours con esta agencia porque no se arrepentirán.

Realicé varios tours con Galatrails en Galápagos y todo fue perfecto. Me ayudaron con todo el tema de los desplazamientos para ir de isla en isla e información con qué ver y hacer en cada una de ellas. 100% recomendables!!!

"If your looking to for a cost effective way to get to know the galapagos islands this is definitely your pick, since Galatrails is very flexible and willing to adapt the tour to your specifications. All tour guide are well organised and knowledgeable too."

Such an amazing tour!! Our guides were excellent at telling us everything we needed to know. Just the right amount of adventure while still feeling completely safe. The memories we made will last a life time. The food they served was outrageously good and included in the price. Highly recommend!!

Our experience with Galatrails was off the charts!! We went to Galápagos for our honeymoon and they were very responsive from the beginning, our trip was custom made by them and they made sure we got to experience the best of the islands. Juan our main guide, was always attentive to all our needs and always in contact in case any questions our doubts came up. 100% recommend.

Thanks to Galatrails we had the most wonderful week in the Galápagos Islands! They organized an amazing tour for us on board of the Samba touring the north-west-islands. Service was just excellent! Easy communication and quick feedback to all our questions. We had an amazing time on board and quickly felt as part of the family. We can highly recommend Galatrails and the Samba! Hopefully we‘ll see us again on day!

My husband and I just came back home after an unforgettable honeymoon in the Galapagos Islands, big thanks to Juan from Galatrails for helping us out and making sure we would have the best vacation!!! We loved everything, from the cruise to the island stays and tours. We saw so many beautiful animals, from sea lions to whales, sharks, manta rays, pink flamingos, boobies, turtles and tortoises and so much more! It is such a special place! We highly recommend booking through Galatrails, Juan really took very good care of us, making sure everything would go as planned and gave us so many recommendations and tips. Besides he was always available for all my questions!!!

Loved every minute of my visit to the Galapagos thanks to the itinerary Juan @ Galatrails created for me and my daughter. We stayed on Santa Cruz for 5 days and San Cristobal for two days. Juan booked us tours everyday including hiking and snorkeling at Bartolome island, Seymore Norte, Tortuga Bay and visiting the highlands to see the giant tortoises. We had an amazing experience at Kicker Rock where we were close to a school of 50 hammerhead sharks. In addition to booking all of our amazing tours, Juan also took care of our transports to the airport, different islands and tours. He even met us everyday to ensure we had what we needed for the day. He treated us like family. We even met his beautiful family and his lovely wife made gluten free banana bread for my daughter who has a sever gluten allergy. Juan is trustworthy, knows everything Galapagos, cares about you having a wonderful and safe visit. Juan is a big part of why our visit to the Galapagos was incredibly flawless and widely exceeded our expectations. Beyond grateful!!!

Juan AKA Pippen AKA Juanito is the man! I went to the Galapagos with my girlfriend and this awesome guy helped us arranging and planning the perfect trip. And once we arrived, Juan was available 24/7 and able to assist us at all times. A swell guy this one, big recommendations!!

Juan was great, he helped us to organise our diving trips as well as the transfer between the islands. Highly recommended to make your life easier.